Our Terms and Conditions

---

At Clean Vibes, we are committed to ensuring your complete satisfaction with our services. If any aspect of our cleaning service falls short, we prioritize scheduling a revisit as soon as possible to address any missed areas, free of charge. Please note, however, that we do not offer refunds for completed services.

We understand that plans can change. You are welcome to modify or cancel your services 24/7.

• 48-Hour Notice: You may cancel or modify your booking up to 48 hours before the scheduled service for a full refund.
• Late Cancellations: Cancellations made within 48 hours of the confirmed service will incur a $100 cancellation fee to partially recover lost time and resources.
• Rescheduling by Clean Vibes: If we need to reschedule due to an emergency or unforeseen event, you will not be charged. We will work with you to find an alternative time at a discounted rate.

Please contact us at least 48 hours before your confirmed service if you need to reschedule to avoid the cancellation fee.

For our one-time and occasional clients, we will follow up within 48 hours of booking to confirm your appointment and service details.

• Professional Equipment: Our cleaning technicians arrive with company-approved tools and supplies to provide efficient, professional service.
• Transparent Communication: We believe in keeping things clear and simple. If you have any questions or concerns, feel free to reach out to us anytime, 24/7.
• Arrival Window: We ask that you allow a 15-minute arrival window to account for travel time and potential delays like heavy traffic, construction, or inclement weather.

To help us provide the best service possible, we ask that clients adhere to the following:

• Providing Access: If we cannot gain access to the property, a $100 cancellation fee will be charged. For contactless entry or key boxes, please provide details during booking confirmation.
• Cleared Spaces: Areas to be cleaned must be clear of bio-hazards, personal items, or debris left by previous tenants or contractors. We are unable to dispose of items that do not belong to us or clean areas blocked by personal belongings, including items in cabinets.
• Utilities & Plumbing: We require active utilities, including running water and electricity, to perform services. Toilets, sinks, and tubs should be free of major clogs, and floors must be dry and free from human waste overflow.
• Pre-existing Damage: We are not responsible for pre-existing floor damage, such as pet stains or urine. Such issues must be handled by a flooring specialist.

Invoices are sent after the completion of services and are due within 14 days.

• Payment Methods: We accept cash, debit or credit cards, and ACH payments through our secure online system.
• Online Payments: You will receive an email with an invoice link to make secure payments. If payment is not received within 24 hours of service, we may refer the invoice to a collections agency.
• Regular Services: We offer bulk cleaning service packages for commercial clients, including apartment buildings, real estate agents, and landlords.

The safety of our clients and technicians is our top priority.

• Precautionary Measures: Technicians will ventilate rooms, frequently disinfect hands, and wear masks and gloves while cleaning.
• Safety Limitations: For safety reasons, our technicians cannot climb unsafe ladders, lift items over 50 pounds, or clean potentially dangerous areas like light fixtures, severe mold, human waste, or other bio-hazards.
• Right to Refuse: Our technicians reserve the right to refuse service if a space is deemed unsafe, is in extreme condition, or if they feel threatened. In these cases, a standard $100 cancellation fee will apply, and we will work to reschedule the service.

Upon booking, we will reach out within 48 hours to confirm details about your project.

• Pre-Service Information: We ask that you provide detailed descriptions or photo walkthroughs of the space to ensure accurate service estimates.
• Arrival Timeframe: Please allow for a 30-minute arrival window to account for unforeseen obstacles such as traffic or weather conditions.

For quality assurance, we document services with before-and-after photos or videos.

• Pre-existing Damage: We are not liable for pre-existing damage such as broken blinds or reasonable wear-and-tear.
• Damage Liability: If damage occurs during cleaning, we will review and offer reimbursement through our insurance upon approval and receipt of a replacement quote or receipt.
• Reporting Damages: Technicians will report any damage to property management or owners before leaving. Clients should report any concerns within 24 hours of service completion.

At Clean Vibes, your privacy is of utmost importance.

• Data Protection: We do not sell or distribute your personal information under any circumstances. Your data is securely stored and used only for communication and service-related purposes.